Terms & Conditions

Last updated: 06.11.2026 · This is a convenience translation; the German version is legally binding.

§ 1 Scope

These terms apply to all contracts for passenger transport (transfers, hourly bookings and chauffeur services) between Tik Tak Transfer, owner Armin Spielhaupter, Industriestr. 10A, 82110 Germering, Germany (“we”) and our customers. Deviating terms of the customer apply only if we expressly agree to them in writing. We carry passengers as a private-hire operator under the German Passenger Transport Act (PBefG); rides are provided by prior booking only.

§ 2 Booking and conclusion of contract

1. Bookings can be made online, by phone, via WhatsApp or by email. The presentation of our services and prices on the website is not yet a binding offer.
2. By submitting the booking form (“Book with obligation to pay”) the customer makes a binding offer. They first receive an automatic acknowledgement; this is not yet an acceptance.
3. The contract is concluded only with our booking confirmation by email (or expressly via WhatsApp/phone). We are under no obligation to accept.
4. The customer must provide complete and correct information when booking, in particular the name, number of passengers, number, size and type of luggage (e.g. skis, bicycles, buggies), required child seats and, for airport pickups, the flight number.
5. Online bookings require at least 3 hours' notice. We are happy to arrange short-notice rides by phone.

§ 3 Prices

1. The fixed prices shown or confirmed at booking apply. All prices are final prices per vehicle in euros including statutory VAT, tolls, vignettes and parking fees.
2. Delays caused by traffic (congestion, diversions, weather) do not change the fixed price.
3. Hourly bookings are charged for at least 2 hours. Each additional hour started is charged at the agreed hourly rate.
4. Child seats are charged according to the price list shown at booking.

§ 4 Waiting time

1. For airport pickups, 60 minutes of waiting time from the actual landing are included in the price. We track the flight if the flight number has been provided.
2. At all other pickup locations, 15 minutes of waiting time from the agreed pickup time are included.
3. If the driver waits longer at the customer's request, we charge €15 for each quarter of an hour started.

§ 5 Cancellation by the customer

1. Transfers and hourly bookings can be cancelled free of charge up to 4 hours before the agreed pickup time – by phone, WhatsApp or email.
2. For later cancellations or if the passenger does not show up (“no-show”) we may charge the agreed price less saved expenses. The customer may prove that we incurred no loss or a lower loss.

§ 6 Withdrawal by us

We may withdraw from the contract or refuse or stop the ride if

• the number of passengers or the amount or type of luggage differs significantly from the booking details, or unannounced child seats are needed, and safe transport is not possible;
• the passenger does not appear at the pickup location after the waiting time (Section 4) has expired;
• passengers or luggage pose a danger to the driver, vehicle, traffic or third parties, in particular in case of severe intoxication, drug use, aggressive behaviour, serious insults or contagious diseases. In these cases also during the ride.

If the reason lies within the customer's responsibility, Section 5(2) applies accordingly.

§ 7 Passenger obligations

1. Passengers follow the driver's instructions, wear seat belts during the ride and refrain from anything that impairs the safety or cleanliness of the vehicle. Smoking is not permitted in the vehicle.
2. Children are only carried with a suitable child seat. For exceptional soiling we charge the actual cleaning costs.
3. The customer plans pickup times so that the destination can be reached, taking usual traffic into account, without speeding. We drive the fastest route given the traffic situation.
4. Stopovers and route changes after booking are possible for a surcharge if the schedule allows.

§ 8 Payment

Payment is made in the vehicle by cash, credit or debit card, Apple Pay, Google Pay or PayPal. Verified corporate customers may pay by invoice by arrangement; invoices are due within 14 days without deduction. The invoice is sent by email after the ride. Payments are accepted in euros only. Where offered on the booking page, the fare can also be prepaid online by card (Stripe) or PayPal when booking. If no contract is concluded or the customer cancels in time, the amount paid is refunded in full.

§ 9 Vehicles and subcontractors

Vehicle models mentioned are examples. The customer receives an equivalent or higher-grade vehicle of the booked class. We may use carefully selected, duly licensed partner operators; this causes no additional costs for the customer.

§ 10 Liability

1. We are liable without limitation for damage resulting from injury to life, body or health and for intent and gross negligence. Liability under the Compulsory Insurance Act and the Road Traffic Act remains unaffected.
2. In case of slightly negligent breach of essential contractual obligations (obligations whose fulfilment makes the contract possible and on which the customer may rely), liability is limited to the typical, foreseeable damage. Otherwise, liability for slight negligence is excluded.
3. We are not liable for delays due to traffic, weather, official measures or force majeure, nor for consequential damage such as missed flights, unless we are at fault within the meaning of para. 1. We recommend allowing sufficient time.
4. We are liable for items left in the vehicle only in case of intent or gross negligence. We keep lost property for 4 weeks.

§ 11 No right of withdrawal

Under Section 312(8) of the German Civil Code (BGB) there is no statutory right of withdrawal for contracts for the carriage of passengers. Free cancellation under Section 5 remains unaffected.

§ 12 Data protection

Information on how we process your data can be found in our privacy policy.

§ 13 Final provisions

1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers habitually resident in another EU state, the mandatory consumer protection provisions of that state remain unaffected.
2. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Germering.
3. We do not participate in dispute resolution proceedings before a consumer arbitration board.
4. Should any provision be invalid, the validity of the remaining provisions remains unaffected. The contract language is German.