FAQ
Frequently asked questions
Everything you want to know before your ride. Question not listed? Call or write to us.
Booking & prices
What is included in the fixed price?
The ride in your chosen vehicle, tolls, parking fees, taxes and 60 minutes of waiting at the airport (15 minutes at all other pickup locations). Nothing is added on top.
What happens after booking?
You immediately receive an acknowledgement by email. After review we send you the binding booking confirmation with all details. Before the ride you receive your driver's name and phone number.
How short-notice can I book?
Online from 3 hours before pickup. Shorter notice? Call us or send a WhatsApp – we'll try to make it happen.
Can I book by phone or WhatsApp?
Yes, of course. Phone +49 89 748 66 88 3, WhatsApp +49 176 24839844.
Can I cancel free of charge?
Yes. Transfers and hourly bookings can be cancelled free of charge up to 4 hours before pickup.
At the airport
What if my flight is delayed?
We track your flight. Your driver picks you up at the actual arrival time – the 60 minutes of free waiting start from landing. Please always provide your flight or train number when booking.
Where do I meet my driver?
At the airport and at the station your driver waits in the arrivals area holding a name sign. Before the ride you receive your driver's name and phone number.
What does extra waiting time cost?
After the free minutes (60 min at the airport, 15 min elsewhere) we charge €15 per started 15 minutes.
Payment & invoices
How can I pay?
Cash, credit or debit card (Visa, Mastercard, American Express and more), Apple Pay, Google Pay or PayPal – directly in the vehicle. Verified corporate customers can pay by invoice. You automatically receive your invoice by email after the ride.
Will I get an invoice?
Yes. The invoice is sent automatically by email after the ride. Our drivers do not issue invoices.
Vehicle & luggage
Do you provide child seats?
Yes, infant carriers, child seats and booster seats are available on request. Please state the number and age of the children when booking.
Which languages do the drivers speak?
Our drivers are native German speakers and speak at least English. Many speak further languages – just let us know when booking.
How much luggage can I bring?
Standard and Business: up to 3 suitcases, First Class: 2, Van: up to 7. Please state special luggage (skis, golf bag, buggy) when booking.
Can I bring pets?
Small pets in a carrier after prior agreement. Please note it when booking.
Is Tik Tak Transfer a taxi?
No. We are a pre-booked chauffeur and private-hire service with fixed prices. You know what the ride costs before you travel – no meter.
Ready for a relaxed ride?
Your fixed price in 30 seconds – or simply give us a call.